Tuesday, 7 May 2013

Too Many Cooks Spoil The Broth

May 07 photo May07_zpsdfdbb88b.jpg
I know for sure that I am not the only one who gets phone calls at all hours of the day and often night, from strangers wanting to sell me something, mostly services of Internet, air-conditioning, central heating, a nearly new car, rent a book weekly delivery ... you name it. What I don't know is how other people deal with these very bothersome & unwanted interruptions without being beastly rude and yell at them to go to hell instead. It's definitely an intrusion to my peace and quiet which I expect to enjoy in my own home.

So I asked around, anybody I know and happen to talk to. Here are a few anti-telesale tactics and advice offered:

  • Whatever question put to you by the salesman/lady, you answered with "why?" To their question of whether you want a connection to the Internet, how do you connect presently, how much you have been paying ... so apart from the initial hello when you pick up the phone, you say nothing else any more but "Why?".

  • Babbling - instead of saying 'Why', you say anything that comes to your mind, without any connection at all to any of their questions. Say you just had dinner, that she sounds cute, that your dog just mess up the carpet, that you need to change into your pyjamas ...

  • Ask questions yourself. Where do they phone from? What is she wearing? Does he like the TV program 'Law & Order'? Has she been to India?

  • Hand the phone immediately to your toddler if you have one, and let the little child say and answer anything he/she likes.
They will hang up soon enough fed up with your idiotic response. If you are lucky, they might even make a note not to call you again!

Except in one particular case, when a man uses the babbling method, it backfired and almost cost him his marriage. He answered by saying things like the colour of his carpet, the name of the cat, the painting on his bedroom wall ... because he could see these things while he was answering the call. One of these Telesales people got quite pissed off and counter-attacked, causing huge havoc with his wife.

The saleslady began to call his home every night. Whenever his wife answered, she would pretend to be his mistress and backed up the fake identity with detailed description of his home mentioning the bedroom furniture and carpet. This naturally caused a storm and took weeks of God knows what to convince the wife of his innocence.

So, like too many cooks spoil the broth, after all the advice and learning all the tactics, I am none the wiser and the phone continues ringing ...

Tags:Telemarketing,Tactics

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