Our World Of Call Centres

The desperation is fast becoming confusion, when you have been talking for some time with people you don't know, to ask for information, report a problem, or hoping for an advice. You spend ages answering questions first of all who you are and why you are bothering whoever that was on the other end. Only at the end of that you were told that you needed to dial another number, or wait for them to put you through to somebody else, and then, as you already know, the same thing again and you find that you have been speaking for 20 minutes, always to the wrong person and, it's always your fault ... THAT they always make quite clear! So you start from the beginning. This time you get nobody, just a long monologue in a recording: "If you want to be attended in Catalan, press 1, if you want to be attended in Spanish press 2, if you want to buy, press 3, if it's reparation, press 4, if ... If not ... Stay on line" then you are given another 10 minutes of music which you much rather exchange for dead silence. We live in the world of Call Centres, which is like an enormous voice mail Box into which we deposit our complaints of provision of electricity, water, gas or new technology you have installed and know nothing about. These communication usually fall into the cosmic space, and you have no idea with whom you had left the call for help, nor if there's actually anyone who might know how and where to reach you. The washing machine is in your home, but that call centre is likely to be in India or Morocco. So you swear you would never call any of these centres again, but there seems to be no way you can stop people calling you, with offers of goods or services you don't need and never asked for. After a dozen of these in one evening, you lost your temper and dumped the phone with great force nearly breaking it, and saying something you shouldn't have; no matter, there would be more calls with different voice and offering different services the very next day. Who gave these people our numbers? How do you stop them? Can you sue them for disturbance of peace? How? A friend had been for days trying to buy a new modem to connect to Internet with his home quite far out from the city centres. He was given the shop name from a friend of a friend in a little store in the middle of nowhere, and was attended by 4 people, got his modem, and was presented with a baseball cap and a pen as gifts for his custom. Tags:callcentres

Current Mood: Annoyed